IT Support Technician

About The Role

The IT Support Technician will provide technical support to OneTen’s employees, ensuring that their technology-related needs are met in a timely and efficient manner. This includes troubleshooting hardware and software issues, configuring and maintaining computer systems, and providing training on technology-related topics.

Responsibilities include:

• Troubleshoot and resolve hardware and software issues for employees
• Install, configure, and maintain computer systems and equipment
• Provide training and support for employees on technology-related topics
• Maintain inventory of computer equipment and software licenses
• Monitor and maintain network performance
• Communicate effectively with employees and management to identify and resolve technology-related issues
• Participate in IT projects as needed

Qualifications:

• 2+ years of experience in IT support or a related field
• Strong knowledge of Windows and Mac operating systems
• Experience with troubleshooting hardware and software issues
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Experience with network administration and security a plus

OneTen is an equal opportunities employer, and we value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Flexibility; Remote

Compensation and Benefits: Salary and benefits will be competitive and commensurate with experience